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| Reward Point Program FAQ |
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Please choose from one of the topics below:
- What is the Reward Point Program?
To thank you all for your support and to offer future incentives to you. We wanted to give something back, this is why we have launched this great Reward Points Program.
Our Reward Points Program is as simple as it sounds. While shopping at Family Memories and More you will earn Shopping Points for the money you spend.
Once earned, you'll be able to use those points to pay for future purchases at Family Memories and More.
The Reward Point Program began on Thursday 28 December, 2006 . All purchases made after that date will earn points.
- How does the Program work?
When an order is placed, the total amount * of the order will be used to calculate the amount of points earned.
These points are added to your Shopping Points account as pending points.
All pending points are listed in your Shopping Points account and will stay there until approved/confirmed by Family Memories and More.
Once any pending points have been approved, they will be released and your account will be credited with the value of those points. Ready for you to spend on whatever you want.
You must login to your account in order to view the status of your points.
During the checkout process, you'll be able to pay for your order with your points balance.
* in most cases shipping fees and taxes excluded. See referred FAQ for more details. - Points and Values
Currently, for every $1.00 spent at Family Memories and More you'll earn 1
For example:
Product Cost: $100.00
Value of Points Earned: $5.00
Please note, we reserve the right to make changes to the above rate at any time without prior notice. The rate shown here will always be current.
Last updated: Thursday 28 December, 2006 - Redeeming Shopping Points
If you have a balance in your Shopping Points Account, you can use those points to pay for purchases made at Family Memories and More.
During the checkout process, on the same page that you select a payment method, there will be a box to enter the amount of points you wish to redeem. Enter the amount of points you would like to spend or tick the box to use all available points.
Please note, you will still have to select another payment method if there is not enough in your Shopping Points Account to cover the cost of your purchase.
Continue the checkout procedure and at the confirmation page you'll notice that the value of the points redeemed will have been credited towards your order. Once you confirm your order, your Shopping Points account will be updated and the points used deducted from your balance.
Note that any purchase made by redeeming points will only be rewarded with additional points for the amount spent other then points.
- Minimum Points Required
Currently, no minimum balance is required to redeem your points. Please note, you'll still have to select another payment method if there isn't enough in your Shopping Points account to cover the cost of your purchase.
We strongly advise you to check this page often as we may make changes to this policy.
Last updated: Thursday 28 December, 2006 - Minimum Purchase Amount Required
Currently, no Minimum Purchase Amount required to redeem your points.
We strongly advise you to check this page often as we may make changes to this policy.
Last updated: Thursday 28 December, 2006 - Maximum Points Redemptions allowed per order
A maximum of 1,000 points ($50.00) is allowed to be redeemed per order.
We strongly advise you to check this page often as we may make changes to this policy.
Last updated: Thursday 28 December, 2006 - Will I earn points for shipping fees?
No. When calculating the amount of points earned, the shipping fees are excluded.
Last updated Thursday 28 December, 2006 - Will I earn points for tax fees?
No. When calculating the amount of points earned, the taxes are excluded.
We strongly advise you to check this page often as we may make changes to this policy.
Last updated Thursday 28 December, 2006 - Will I earn points for discounted products?
Yes. When calculating the amount of points earned, all items which have been discounted are included.
We strongly advise you to check this page often as we may make changes to this policy.
Last updated Thursday 28 December, 2006 - Will I earn points when purchases paid with points?
Yes. Please note, any purchase made by redeeming points will only be rewarded with additional points for the amount spent other then points.
We strongly advise you to check this page often as we may make changes to this policy.
Last updated Thursday 28 December, 2006 - Earning Referral Points
"Word-of-mouth" advertising is the most powerful form of advertising there is.
Referral Points are based on the idea that we should both benefit from your referrals.
When a referred friend places an order, during the checkout process on the same page that he or she will select a payment method, there will be a box to enter a Referral code.
Your Referral code is your registered email address with us.
When we receive your referred friend's completed and approved order, we will reward your Points account with 100 points .
The more first-time orders we receive from your referrals, the more reward points you will receive.
Last updated Thursday 28 December, 2006
- Products Restrictions
Currently, no restrictions apply to what items may be purchased using your points balance.
We strongly advise you to check this page often as we may make changes to this policy.
Last updated - Products on sale Restrictions
Currently, no restrictions apply to the kind of items which may be purchased using your points balance.
We strongly advise you to check this page often as we may make changes to this policy.
Last updated Thursday 28 December, 2006 - Conditions of Use
- Shopping Points are only available to registered Family Memories and More members.
- Shopping Points Rewards can only be collected and used with online purchases, and are only validated at Family Memories and More.
- Points are non-refundable and can't be transferred between members.
- Shopping Points are non-transferable or exchangeable for cash under any circumstances.
- Shopping Points will not be refunded for any cancelled order.
- When buying with Points, you will still have to select another payment method if there is not enough in your Shopping Points Account to cover the cost of your purchase.
- When calculating the amount of points earned, shipping fees and taxes are excluded (unless other - see referred FAQ for more details).
Please note, we reserve the right to make changes to this policy at any time without prior notice or liability.
- When Problems Occur
For any questions regarding our Reward Points Program, please contact us. Make sure you provide as much information as possible in the e-mail. |
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